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Frequently Asked Questions (FAQ)
Common questions with common answers
Typically it takes 3 – 7 days to fulfill an order, after which it is shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3 – 4 business days
- Europe: 6 – 8 business days
- Australia: 2 – 14 business days
- Japan: 4 – 8 business days
- International: 10 – 20 business days
Check your order confirmation email and confirm your order has the correct shipping address. You should also receive a shipment confirmation email with tracking information once your order has shipped. If you have not received your order after 7 business days, contact us using the form on this page and we will assist you.
We offer a 30 day satisfaction guarantee. If you are not satisfied with your order, for any reason, return the item(s) for a full refund. Learn more on our refunds and returns policy page. If you have any problems with your order, or would like an exchange or refund, contact us using the contact form on this page.
If you have any questions or need help, use the contact form on this page to get in touch with us and we will assist you.